Refund Policy
Our commitment to fair and transparent refund practices for all messaging services.
1. Refund Policy Overview
At InstantMsg, we are committed to delivering reliable messaging solutions and chat bot services. This refund policy outlines the conditions under which refunds may be requested and processed for our messaging services and subscription plans.
2. Refund Eligibility by Service Type
Subscription Plans
- • Monthly Plans: Full refund available within 7 days of initial subscription if less than 100 messages sent
- • Annual Plans: Pro-rated refund available within 30 days if service requirements are not met
- • Premium Features: Refunds available within 14 days if features don't work as described
Chat Bot Services
- • Bot Setup: Full refund if bot setup is not completed within agreed timeframe
- • Custom Bot Development: Refunds available within 7 days if bot doesn't meet specified requirements
- • Bot Training: 15-day satisfaction guarantee after bot deployment
Broadcasting Services
- • Message Credits: Unused credits refundable within 30 days of purchase
- • Bulk Messaging: Refunds available if messages fail to deliver due to platform issues
- • Campaign Services: Pro-rated refunds for incomplete campaigns
3. Refund Timeframes
Processing Time
Refund requests are processed within 3-5 business days after approval
Bank Transfer
Refunds appear in your account within 5-10 business days depending on your payment method
4. Non-Refundable Services
The following services are non-refundable:
- • Successfully delivered broadcast messages
- • Used message credits after successful delivery
- • Chat bot services after 30 days of deployment
- • Third-party integration fees and API costs
- • Training and onboarding services after completion
- • Subscription renewals after the grace period
5. How to Request a Refund
Contact Support
Email us at support@instantmsg.in with your refund request
Provide Information
Include account details, subscription information, and reason for refund
Review Process
We will review your request within 1-2 business days
Refund Processing
Approved refunds will be processed to your original payment method
6. Partial Refunds
Partial refunds may be issued in the following circumstances:
- Unused message credits from prepaid packages
- Early cancellation of annual subscriptions
- Service downtime exceeding our SLA commitments
- Partial delivery failure of broadcast campaigns
- Downgrade to lower subscription tiers mid-cycle
7. Message Delivery Issues
If your messages fail to deliver due to platform issues on our end:
- Full credit refund for undelivered messages
- Free retry of failed broadcast campaigns
- Service credit for future use
- Priority support for resolution
8. Contact for Refund Requests
Subject Line Format:
"Refund Request - [Account Email/Invoice Number]"
9. Policy Updates
This refund policy may be updated from time to time to reflect changes in our services. Any changes will be posted on our website with the effective date. Active subscriptions will be governed by the policy in effect at the time of subscription.
Important Notice
All refund requests are subject to review and approval based on our terms of service. This policy does not guarantee refunds but outlines the circumstances under which they may be considered. For questions about your specific subscription or refund eligibility, please contact our support team directly.